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Job Description
Responsibilities include:
- Provide “book to install” (COA) operational support for sales orders in SEA/India & ANZ and internal orders etc.
- Coordinate with Sales, Finance, Factory as well as other cross function teams to ensure on time order acceptance as well as revenue execution.
- Enter and process of customer orders timely and correctly.
- Proactively follow all customers’ order status and communicate order confirmations/changes to customer and commercial team.
- Ensure clean order acceptance based on corporate policies within target days.
- Responsible for timely, accurately data entry and completed document e-filing.
- Support Account managers to enable clean quotes.
- Communicate with customers to ensure on time shipment. Identify revenue risks and escalate timely. Attending weekly revenue meetings.
- Provide documents support to customer in terms of import logistics. Support insurance claim when damage occurred.
- Follow up on back orders and local purchases.
- Back up support to other Sales Operations team members.
- Ad-Hoc tasks/duties assign by Superior
The Requirements
- Typically requires over 4-8 years of sales support/order process experience at multinational corporations. Equipment sales support experience is preferred.
- Fluent in English and Thai language
- Knowledge of International Trading (Export, local requirements, tender procedures) is required - Requires outstanding problem solving, follow-through, attention to detail and organizational skills
- Critical soft skills include self-motivation, the ability to multi-task and remain composed under pressure, professionalism, written and oral communication skills, and strong team and customer orientation.
- Ability to maintain professionalism and courtesy under pressure. IT Skills (Microsoft packages, ERP system experience)
- Purchase Order review competence (terms & conditions)
- Attentive to quotation and order details and accurate in processing of data via the various IT systems. Needs to understand that their output is vital to execution of an order and customer satisfaction
- Understands global and local processes and takes initiatives for process improvements where applicable
- Graduated from Full-time University with a bachelor’s degree is required
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
Apply today! http://jobs.thermofisher.com
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Accessibility/Disability Access
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